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FAQs

Frequently Asked Questions

  • Q
    How does GPHS select Caregivers? what screening tools do you use prior to assigning a caregiver?

    Hiring Process

    Phase 1

    Application reviewed, work history and references checked, interview with hiring staff.


    Phase 2

    PCA training, Current CPR/First Aid, Current Clear Background Check, Nurse Aid Registry, and OIG checks.


    Phase 3

    Orientation, Client Assignment and scheduling, and begin care services.

  • Q
    Is GPHS insured and bonded?
    Yes! GPHS is insured and bonded.
  • Q
    Are your caregivers licensed?
    Some caregivers are licensed as CNA (certified nursing aide) while others are not. Regardless of licensure all caregivers must pass all screenings and are required to complete company orientation as well as a 40 hour course mandated by the Division of Medicaid. Our caregivers are also require to complete annual training and attend monthly training in-services. Most of our caregivers have many years experience providing personal care services
  • Q
    What insurance do you take:?
    We take all payer sources! Personal Care Services is a non medical support service. These services can be covered under long term care policy and waiver programs such as the elderly and disabled waiver or the VA aide and attendant waiver.
  • Q
    Do you provide dignity and respect to your clients?
    What aging with dignity mean to us… "Aging with dignity emphasizes the importance of treating older adults with kindness and respect, enabling them to lead fulfilling lives as they age while maintaining an exceptional quality of life."
  • Q
    Who are your caregivers?
    Our caregivers are… "Trained individuals who provide non-medical support services in the client’s homes. Our Personal Care Attendants perform duties that include personal care and light home management tasks that follow the provider service plan. Our Personal Care Attendants offer compassionate, reliable, and experienced care to all our clients."
  • Q
    How is the care you offer different than other agencies?
    The care we offer is unique because... "The care we provide begins with compassion. Compassion is key to good care. It helps people feel understood and supported, making them more comfortable and open"
  • Q
    Is your staff patient when working with dementia clients?
    Important to remember when caring for someone... "Patience is crucial when caring for someone. It allows you to respond thoughtfully to their needs and challenges. Caregiving can be demanding, and being patient helps maintain a positive connection, ensuring that the person feels understood and valued."
  • Q
    Does your agency provide personalized care to the client?
    What person-centered care means to us... "Focusing on listening to what clients and caregivers need, both directly and indirectly. By understanding their situations, we can create personalized plans to help them achieve their goals."

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